What Do You Think? (page 114)

2.How do you think self-service technology could be improved so that people dont't get frustrated?
      In my opinion, self-service technology is very important.It is could be improved so that people don't get frustrated.Self-service technology problems can be reduced if the damaged machine as soon as possible.For example, ATM machine damaged.It should be repaired as soon as possible so that the work will not be delayed because of this.This caused ATM machine is an interest to the public on this day.Therefore, if it is damaged in the long time, will cause anxiety to the user having to queue up and take a long time to settle affairs.So, the management need to be concerned about this.In addition, the system must be constantly updated.Now, almost all types of services using the online system.Therefore, if the system is not updated, all user information may not reach the database and a business can not run smoothly.Moreover, some services have a deadline.If it is close to the deadline, but the system still has problems.How?So stessed right!!!So, the system has to be constantly and user-friendly to facilitate people.